Terms & Conditions
Clear expectations create better experiences.
These Terms & Conditions explain how VoiSAP services work, what learners can expect from us, and what we ask from those who use our website, programs, and services. Written plainly, because clarity builds trust.
Last updated: July 2026
Using VoiSAP means understanding these terms.
These Terms & Conditions ("Terms") govern your access to and use of VoiSAP's website (www.voisap.com), educational programs, career services, resources, corporate training, and all other services offered by VoiSAP ("Services").
By accessing any part of VoiSAP's platform or enrolling in any program, you confirm that you have read, understood, and agree to be bound by these Terms. These Terms apply to all visitors, learners, corporate clients, and any other individuals or organizations using VoiSAP's services.
If you are accessing VoiSAP's services on behalf of an organization, you represent that you have authority to bind that organization to these Terms. These Terms should be read alongside VoiSAP's Educational Disclaimer, Privacy Policy, and Refund Policy.
Understanding VoiSAP.
VoiSAP (operating as VoiSAP) is an independent educational organization headquartered in Brampton, Ontario, Canada. Founded in 2016, VoiSAP provides SAP and technology training, career support services, project simulation environments, and corporate training.
SAP, Cloud, AI, Networking & Business programs
Resume, LinkedIn, mock interviews, job search guidance
Educational environments inspired by enterprise scenarios
Enterprise upskilling and resource augmentation services
Enrollment and participation.
Enrollment is confirmed once VoiSAP has received your completed enrollment, applicable fees, and any required documentation. VoiSAP reserves the right to decline enrollment at its discretion. Availability of programs, batches, and trainers is subject to change.
Learners are responsible for having appropriate technology — stable internet, a compatible device, and any required software — to participate in online sessions. VoiSAP will advise on requirements before enrollment, but cannot guarantee compatibility with all devices or configurations.
Learners are expected to attend scheduled sessions, complete assigned exercises, and engage with the program in good faith. Session recordings may be provided for personal review where available. Recordings may not be distributed or published.
Learners are expected to treat trainers, advisors, and fellow learners with respect. Disruptive, abusive, or dishonest conduct — including misrepresenting qualifications or experience — may result in removal from the program without refund eligibility.
Understanding payments.
Course fees are communicated before enrollment confirmation. All applicable fees are outlined in writing, and learners will not be charged for services not agreed to in advance.
Payment plans are available for most programs. Installment schedules are agreed in writing before training begins. VoiSAP reserves the right to pause access to services if payments are not received according to the agreed schedule.
Applicable taxes will be added where required by Canadian or applicable law. Learners outside Canada should verify tax implications in their jurisdiction.
Invoices are provided upon request for corporate and individual learners. Please contact us if you require a specific invoice format for your organization.
Non-payment may result in suspension of access to training, materials, and support services until outstanding amounts are settled, without prejudice to VoiSAP's rights.
Refunds have their own policy.
VoiSAP maintains a separate Refund Policy that governs eligibility, timelines, and processes for refund requests. Learners are encouraged to review the Refund Policy before enrolling in any program.
Review the Refund Policy → before enrolling. Refund eligibility depends on factors including the program type, the timing of the request, and whether services have been substantially delivered. Nothing in these Terms creates refund rights beyond those described in the Refund Policy.
Learning support, not guarantees.
All training, career support, project simulations, and related services provided by VoiSAP are educational in nature. They are designed to support learner development — not to constitute professional career advisory, legal, immigration, financial, or regulatory advice.
VoiSAP does not guarantee employment, job offers, interview invitations, or placement in any specific role or organization.
VoiSAP does not guarantee any specific salary, compensation range, or income outcome.
VoiSAP does not guarantee immigration, visa, work permit, or residency outcomes of any kind.
VoiSAP does not guarantee official certifications from any technology vendor, unless explicitly stated for a specific program.
Career outcomes depend on individual effort, background, market conditions, communication skills, and other factors outside VoiSAP's control. Individual outcomes vary.
Understanding simulations.
Educational environments
Structured practice scenarios inspired by enterprise project realities — designed to introduce learners to how SAP and technology projects operate.
Confidence & readiness
Process awareness, practical vocabulary, project lifecycle understanding, and professional readiness for real-world roles.
Not real client work
Learners do not participate in live client implementations, real customer projects, or consulting engagements through training activities.
Any representation that VoiSAP simulations constitute employment experience, live project participation, or client-facing work would be inaccurate. If you encounter such a representation, please contact VoiSAP at contact@voisap.com.
Respecting content and materials.
All training materials, course content, simulations, resources, written guides, videos, slides, and other educational materials created by VoiSAP are the intellectual property of VoiSAP or are used under license. Third-party trademarks and product names referenced in materials remain the property of their respective owners.
Learners are granted a limited, non-exclusive, non-transferable license to access and use VoiSAP materials for their own personal educational purposes during their enrolled program. This license does not include any right to:
Using our website responsibly.
No unauthorized access
Attempting to access restricted areas, accounts, or systems without permission is prohibited.
No service disruption
Activities that disrupt, damage, or impair VoiSAP's services or infrastructure are prohibited.
No malicious content
Uploading viruses, malware, or harmful code of any kind is strictly prohibited.
No identity misrepresentation
Impersonating VoiSAP, staff, trainers, or other users is prohibited.
No law violations
Use of VoiSAP's website must comply with all applicable Canadian and international laws.
Report issues to us
Found a security concern or problem? Please contact contact@voisap.com — we take these seriously.
Services beyond VoiSAP.
VoiSAP may use or integrate with third-party services including — but not limited to — video conferencing platforms, scheduling tools, payment processors, learning management systems, and communication tools. VoiSAP may also link to external websites for informational purposes.
VoiSAP is not responsible for the content, availability, privacy practices, or terms of any third-party service or website. Access to and use of third-party services is at your own risk and subject to those services' own terms and policies. External links are provided for convenience only — VoiSAP does not endorse the content of external sites.
Expert perspectives.
VoiSAP works with trainers, career coaches, industry mentors, and guest contributors who bring practical expertise to learners. Opinions, perspectives, and views expressed by individual contributors are their own and do not necessarily represent the official positions of VoiSAP, their employers, or the technology vendors whose products are discussed.
VoiSAP makes reasonable efforts to verify trainer credentials and professional backgrounds but cannot independently verify all professional claims. Learners who believe a contributor has made an inaccurate or misleading representation should contact VoiSAP directly.
Understanding reasonable limitations.
To the maximum extent permitted by applicable law, VoiSAP shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or in connection with your use of VoiSAP's services, website, or materials — including loss of income, employment outcomes, data, or business opportunities.
VoiSAP's total liability for any claim arising from these Terms or the use of its services shall not exceed the fees paid by the claimant for the specific service giving rise to the claim.
This limitation does not exclude liability for fraud, wilful misconduct, or any other liability that cannot be excluded by applicable Ontario or Canadian law. VoiSAP's services are provided in good faith, and this clause exists to reflect the educational nature of the services — not to avoid accountability for genuine failures.
Things evolve.
VoiSAP may reasonably update the following to improve learner experiences and reflect the evolving technology landscape:
Course structures, content, and materials
Schedules, session formats, and delivery modes
Trainers and contributing experts
Technology platforms and tools used in delivery
Pricing, policies, and these Terms — with notice where required
Material changes affecting enrolled learners will be communicated with reasonable notice via the contact information provided at enrollment.
Applicable laws.
These Terms & Conditions are governed by and construed in accordance with the laws of the Province of Ontario and the laws of Canada applicable therein, without regard to conflict of law provisions.
Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of the Province of Ontario, Canada, unless otherwise agreed in writing between the parties.
Resolving concerns fairly.
VoiSAP genuinely believes most concerns can be resolved through honest, direct conversation. If you have a complaint, question, or dispute related to VoiSAP's services or these Terms, please contact us first at contact@voisap.com.
VoiSAP commits to reviewing all concerns promptly and in good faith, and to making reasonable efforts to reach a fair resolution before any formal legal process is initiated.
Transparency is part of VoiSAP's culture. If something has gone wrong, we want to know and we want to fix it. Please reach out before escalating any concern — in most cases we can find a fair path forward together.
Your privacy matters.
VoiSAP collects and processes personal information in connection with program enrollment, career services, and website use. The collection, use, storage, and protection of personal information is governed by VoiSAP's Privacy Policy, which is incorporated into these Terms by reference.
By using VoiSAP's services, you consent to the collection and use of your information as described in the Privacy Policy. Canadian privacy laws — including PIPEDA and applicable provincial legislation — apply to VoiSAP's handling of personal data.
Questions about these Terms?
If you have any questions, concerns, or need clarification about any aspect of these Terms & Conditions, please contact VoiSAP directly.
General enquiries: contact@voisap.com
Enrollment & payment questions: contact@voisap.com
Mailing address: VoiSAP, Brampton, Ontario, Canada
Common Questions Answered
Short answer: No — VoiSAP's services are educational, not employment guarantees.
No. VoiSAP's services are educational. Training, career support, and project simulations are designed to improve skills and readiness. VoiSAP does not guarantee employment, interviews, job offers, salary outcomes, or any other career result. Individual outcomes vary depending on effort, market conditions, background, and other factors.
Short answer: Yes — to improve quality and reflect industry developments.
Yes. VoiSAP may update course content, schedules, trainers, technology tools, and policies to reflect industry developments and improve learner experiences. Changes that materially affect enrolled learners will be communicated with reasonable notice, and the core purpose and educational outcome of any program will not be changed without learner notification.
Short answer: No — materials are licensed for personal use only.
No — not without explicit written permission. Training materials, recordings, resources and content are the property of VoiSAP or their respective owners. Learners are granted a limited, non-transferable right to use materials for personal study. Redistribution, resale, republishing, unauthorized sharing, or commercial use without consent is prohibited and may result in legal action and removal from programs without refund.
Short answer: No — simulations are educational environments, not live client work.
No. VoiSAP's project simulations are structured educational environments inspired by enterprise scenarios. Learners do not participate in live client implementations, real customer projects, or consulting engagements through their training activities. Simulations are designed to build understanding, confidence, and professional readiness.
Short answer: Governed by the separate Refund Policy — review it before enrolling.
Refund eligibility, timelines, and processes are governed exclusively by VoiSAP's separate Refund Policy. Learners should review the Refund Policy before enrolling in any program. These Terms & Conditions reference the Refund Policy but do not duplicate or override its provisions. See voisap.com/refund-policy.
Short answer: VoiSAP, or the respective owners of licensed content.
VoiSAP owns or has licensed the rights to training materials created for its programs. Third-party trademarks, product names, and content used under license remain the property of their respective owners. Learners receive a limited, non-transferable personal-use license during their enrolled program — this does not transfer ownership of any materials to the learner.
Questions about our Terms?
Transparency and clarity are part of our commitment to learners and professionals. If anything in these Terms is unclear or requires clarification, we'd be happy to explain — honestly, directly, and without jargon.
These Terms are intended to communicate expectations clearly and fairly. They do not constitute legal advice. VoiSAP recommends seeking qualified legal counsel for any specific legal concerns.